Refund Policy
1. Why this policy exists
The Service is a digital product delivered in full and immediately at the moment of purchase. There is nothing to return and no way to hand a licence back. Once you have paid, the product is in your hands and the cost has been incurred.
To make that fair rather than arbitrary, we provide a free tier of 3 pages every month with no account required. That is enough to test whether the converter reads your particular Form 3 layout, and we ask you to use it.
2. What we do not refund
- Change of mind after subscribing.
- Partial years, if you cancel or stop using the subscription mid-term.
- Subscriptions taken out without first testing the free tier.
- Expectations that the tool calculates pass/fail, produces a formatted FAIR package, balloons drawings, or integrates with an inspection platform. These are documented as out of scope on the product page.
- Problems caused by your own device, browser or network.
3. When we will still act
If any of the following applies, contact us within 14 days of purchase and we will put it right, up to and including a full refund:
- Duplicate charge. You were charged twice for the same subscription by mistake.
- Unauthorised transaction. The purchase was made with your payment method without your authorisation.
- Paid access never delivered. You paid, the paid features never activated, and we could not fix it.
- Material misdescription. The tool does not do something this website explicitly says it does.
These exceptions cover our mistakes, not a change of mind. We may ask for reasonable evidence, such as the order reference from your Paddle receipt.
4. Your statutory rights
Nothing in this policy removes any right you have under consumer law that cannot lawfully be excluded. If you believe a statutory right applies to your situation, write to us and say which one. We will consider it in good faith.
5. How to ask
- Email [email protected] within 14 days of purchase.
- Include the order reference from your Paddle receipt, the date and the reason, with reference to section 3.
- We will reply within five business days.
Because Paddle is the merchant of record, an approved refund is processed by Paddle back to the original payment method. Timing depends on your bank, typically five to ten business days.
6. Please contact us before raising a chargeback
We would much rather fix a genuine problem directly, and a chargeback takes far longer for you. If you raise one for a purchase that falls under section 2, we may suspend access while the dispute is resolved.
7. Cancelling a subscription
You can cancel at any time. Cancellation stops future renewals; it does not refund the current period, and access continues until the end of the period you have already paid for. Cancellation instructions come with your Paddle receipt, or contact us and we will help.