Contact
How to reach us
Email [email protected]. This is a small operation, so replies are usually within one to two business days.
What to include
- Support or bug report
- What you expected, what happened, and your browser. Do not send us your Form 3. We do not want your controlled technical data, and we cannot accept it. Describe the layout instead.
- Purchase or invoice enquiry
- The Paddle order reference from your receipt email. Paddle issues the invoice, so include the company name and VAT number you need on it.
- Procurement or company licensing
- Number of users, whether your organisation requires a vendor questionnaire or security review, and any documentation you need.
- Feature request
- Describe the document type and the columns you need. Requests that add integrations or pass/fail calculation will be declined by design — see limitations.
Please do not email us drawings, Form 3 documents, CMM reports or any ITAR- or EAR-controlled technical
data. We do not have the authorisations to receive it, and the whole point of this tool is that your
documents never travel.
Before you write
- Check the limitations list — it answers most “does it support…” questions.
- Check the Refund Policy if your question is about a refund. All sales are final by design.
- Check the Form 3 reference if you want to know which fields are extracted.
Response times
Purchases and delivery issues: within one business day. Technical questions: one to two business days. Feature requests: acknowledged but not necessarily scheduled.